Can I change my mobile number in the automated SMS appointment reminders to my social media handle?

Why it works this way

We’ve set it up this way to make communication easier, faster, and more reliable for both you and your clients. Appointment reminders are all about reducing no-shows and making rescheduling simple - SMS is the best channel for that.

Another reason why we haven’t given the ability to swap your mobile number for a social handle (yet) is due to the SMS character limit.
Even going one or two characters over can trigger a double SMS charge from phone providers. We want to keep costs as low as possible for you, the stylist.

Benefits of including your mobile number

• Direct communication – Clients can reply instantly to confirm, reschedule, or cancel.

• Faster response times – Texts are usually seen and answered quicker than DMs.

• Professionalism – SMS feels more official than social messages, which can get lost.

• Reduced no-shows – Easy replies mean clients are more likely to let you know if they can’t make it.

• One clear channel – Appointment conversations stay in one place (texts), not spread across different platforms.

• More reliable – SMS works even if your client isn’t active on social media.

• Better client experience – It’s straightforward and stress-free for clients to manage their bookings.

Downsides of using social media instead

• Messages can land in “Other/Requests” folders and go unseen.

• Not all clients actively use social platforms.

• Adds extra steps - they have to open an app, search for you, then type a message.

• Feels less professional, especially for older or less tech-savvy clients.

In short

SMS reminders with your mobile number mean: fewer no-shows, faster replies, and a more professional experience for both you and your clients.

💡 Tip: You can still share your social handles on your eStore or posts - giving clients extra ways to connect outside of appointment reminders.


NEED HELP? Tap on GET HELP in-app or email: indiesupport@husl.io