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App Help
Helpful information regarding the Unwritten app for hairdressers including onboarding, how-to videos and frequently asked questions.
Getting Started - Self guided Onboarding
Setup
- How to Manage My Services
- How to update or change my business details on the HUSL app.
- How to disconnect your Stripe card reader
- How to Customise Your eStore (not just profile image)
- How to take a screen shot on an iPhone
- How to change your profile image
- Does the HUSL app work on an iPad?
- How to add, edit and delete My Products
- How to connect the Stripe card reader
- How to Avoid SMS Reminders for Moved Appointments
- Can you transfer my Clients details from another system into the HUSL app?
- How-To set-up for Online Bookings
- Why is the incorrect address seen in email confirmations and on my Ecommerce website?
- How to turn on HUSL app notifications
Installation
Billing and Payments
- What type of Reports do you receive?
- What does the Open Carts screen do
- Can I Let My Commissions Build Up Before Invoicing HUSL?
- What Are the Deductions from My Commission Invoice?
- How to edit payment type after pressing 'Send Bill'
- How to edit service price & quantity at the time of checkout
- How to take multiple payment types for one bill
- How to add retail products to a customer's bill
- What happens if my customer doesn't receive an SMS or email with their bill to pay?
- Why is my customers credit card not being accepted?
- How often does the app payout?
- How to use the Stripe card reader to take card payment
- How to process a transaction for cash or paying by bank transfer
- What happens if my customer does not get an email or a text message with their bill?
- How to void or cancel a sale
- How to View a Receipt for a Transaction
- How to checkout a customer
- How to apply a discount to a customer's bill
- How to create a retail only POS sale
- How to setup a new Stripe account if you lost your login details
- How to complete a transaction
- How to refund your client
- Can my client pay with Afterpay?
- How to Apply your Clients Gift Voucher to their bill/cart
- Why isn’t TaptoPay detecting the card?
- How to pass bank fees to customers in the HUSL app
- Troubleshooting TaptoPay Connection Issues in Stripe
- Are deposits refunded after the Appointment has been cancelled?
- Can I use Tap to Pay on my iPad with the HUSL app?
- How to Set Up TaptoPay in the HUSL App
- How to connect your Stripe account with HUSL
Appointments
- How to edit an appointment
- Can I set up a second stylist for Appointment Bookings in my HUSL account?
- How to Checkout Multiple Family Members in One Booking
- How to Create a Task in My Calendar
- How to create an appointment
- How to create a new service when making a booking
- How to turn SMS text message reminders on and off
- How to edit a service time or price just for that appointment
- How to reschedule my customer's appointment
- How to update my customer's information prior to checking them out
- When are appointment reminder SMS/emails sent to customers?
- What does the SMS appointment reminder say?
- How to Edit/Delete a Task
- What SMS's do you pay for?
- Can clients confirm their appointment booking?
- How do clients book online with you using HUSL?
- Can I edit the appointment booking email sent to clients?
- Can I sync my Google Calendar with the HUSL calendar?
- Can you edit the SMS appointment reminder?
- Can I get alerts for each of my upcoming appointments?
- Can I transfer my client appointments from another booking system into HUSL?
Customers
Buying & Selling Products
- How to recommend a product to a customer via email/SMS
- Can I Use HUSL’s Instagram Images to Promote Products to My Clients?
- My Client Placed a Dropship Order - Why Isn’t It Showing in My HUSL App?
- How Long Before I’m Notified of a Dropship Sale?
- How to create a customised Product Link
- How to set up your Linktree
- How to invoice HUSL your commissions
- How to Refer another Stylist to the HUSL app and get rewarded!
- How to apply your Wholesale Voucher?
- Why is my commission amount different to what my Dashboard VS Commission screen say?
- How to generate a 'Shop Link' for your Ecommerce website
- How-To order Wholesale Stock
- How to Set up and Sell your own Physical Stock
- 30 sec RAPID RECAPS: Add Your Own Products to the Point Of Sale
- 30 Second RAPID RECAPS: How to Generate Your Ecommerce Link
- 30 sec RAPID RECAPS: How to Set Up for Wholesale ordering
- How do I Dropship products to my clients?
- Dropshipping Success 101: How to Share Your Product Links on Instagram and Beyond
- Where can I see if I have wholesale vouchers?