Can I turn off clients receiving email receipts?

No, email receipts cannot be turned off.

This is because businesses are legally required to provide proof of transaction for certain purchases.
Under Australian Consumer Law, a receipt must be provided for goods or services valued at $75 (excluding GST) or more, and must also be available if a client requests one.

As a result, the system is designed to automatically send receipts to ensure compliance with these legal obligations. This requirement applies to both businesses and the software platforms that support them, meaning the feature cannot be removed or disabled.

Why this matters

• Ensures your business stays compliant with Australian law
• Protects both you and your clients with clear transaction records
• Helps avoid disputes or misunderstandings around services and payments

How receipts are handled in the system

1. A client completes a payment
2. The system automatically generates a receipt
3. The receipt is sent to the client via email
4. A copy is stored for your business records

💡Tips

• Double-check client email addresses to ensure receipts are delivered correctly
• Let clients know in advance they’ll receive a receipt via email
• Use receipts as a touchpoint - they’re a great opportunity to reinforce your brand or include helpful info

Emailing receipts...

• Projects professional business practises and emites it to your clients well
• Is part of your client communication experience
  
  
  Need help? email: indiesupport@husl.io