How to Refund a POS Client’s Service or in-salon Products

How to Refund a Client’s Service/in-salon products

Need to refund a client? You can do it in just a few taps.

Option 1: From the Client’s Profile

1. Tap the client’s name to open their profile.

2. Go to Activity and select the booking you want to refund.

3. Tap the Refund button (top middle).

4. Choose which service(s)/product to refund.

5. Enter the refund amount and select the payment method.

6. Confirm to process the refund.

Option 2: From Your Calendar

1. Tap the appointment block in your calendar.

2. Tap View Bill.

3. Tap Refund and follow the same steps as above.

💡 Important Notes

• When a refund is processed, an automated email is sent to you and your client to confirm the refund details.

• If the appointment was paid by card, the refund will go back to the same card.
  PLEASE NOTE: You need to have a balance in your Stripe account in order for the refund to be processed.
  Please ask your client to carefully check their accounts/statements as well for the reversal of those payments, as some banks may show them as reversed transactions rather than separate refund credits. Allow 2-3 business days for the refund to land into their bank account.

• If the payment was made by cash or bank transfer, you can only refund using those methods.

• Partial refunds are supported — just adjust the amount before confirming.
  
  Email Notification to you and your client:
  
  
  
  
  

✅ Tip for Smooth Refunds

Always double-check the payment method and refund amount before confirming. The automated email ensures your client stays informed instantly.

Need help? email: indiesupport@husl.io