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How to Set Deposits or Cancellation Fees for Online Bookings

Step-by-step guide to manage deposits and cancellation fees for your clients in the HUSL app

Setting up deposits and cancellation fees in the HUSL app is simple and helps protect your time. Follow these steps:

Step 1: Access Booking Settings

  1. Tap your profile image in the top left corner.

  2. Tap Booking Setup.

  3. Toggle on ‘Cancellation & Deposits’.

Step 2: Choose Your Clients

  • Select whether these settings apply to new clients only or all clients.

Step 3: Set Cancellation Fees

  • Enter either a percentage (%) or fixed amount ($) for your cancellation fee.

  • Type out your cancellation policy to make it clear to clients.

    Please note: Let your client know this is just a holding fee — it will appear as “Pending” in their account, meaning no funds have been taken out. The cancellation fee will only be charged if they no-show or fail to give sufficient notice for you to fill the appointment, in line with your policy.

Step 4: Set Deposits (Optional)

  • You can require clients to pay a deposit (%) or $ amount when requesting an online booking.

  • This ensures commitment and reduces last-minute cancellations.

Tips:

  • Make sure your cancellation policy is clear and visible to clients when they book online.

  • Deposits can be applied to new bookings only or all clients, depending on your preference.

  • Regularly review to make sure they reflect your business needs.

    Need help? Tap on GET HELP in-app or email: indiesupport@husl.io