My Client Placed a Dropship Order - Why Isn’t It Showing in My HUSL App?

If your client’s dropship order isn’t showing in your HUSL app, the most common reason is that your Stylist ID was removed from the link by the platform you used to share it (e.g., Instagram DM, Facebook Messenger) before your client opened it.

This doesn’t happen often, but it can occur because some platforms automatically shorten or alter URLs. Unfortunately, this is something we have to keep an eye on, and platforms can change their settings without notice.
If you suspect this has happened, please let us know so we can investigate.

Think of your dropship link like a personalised salon flyer with your name on it. If a platform folds it, trims it, or swaps it for their own version, your name might disappear. Without your Stylist ID, our system can’t track the sale back to you.

Why platforms do this:

• Link shortening – to make long links look tidier.

• Click tracking – some platforms swap your link with theirs so they can count clicks.

• Security filters – to check the link is safe before opening.

If you think this has happened:

Test your link – send the link the exact same way you shared it with your client (e.g., Instagram DM or Facebook Messenger), then open it yourself to check the URL still contains your Stylist ID. It usually looks something like this in the link: "Marmi_Poland_18".

If your client has an issue opening the link: 

1. Send via SMS or email – these usually don’t alter the link.
2. Ask clients to copy & paste the link into their browser instead of clicking directly from social DMs.

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