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My Wholesale Order Arrived Damaged

What to do if your wholesale products arrive damaged or faulty.

We’re sorry to hear your wholesale order arrived damaged. To help us resolve this as quickly as possible, please send our team clear photos of the damaged products.

Please include:

  1. Photos of the damaged products
  2. Photos of the outer packaging/box
  3. Your order number
  4. A brief description of the damage
  5. A list of the exact products and quantities that require replacing

Once received, one of our team members will review the information and contact you with the next steps to get the issue resolved.

💡 Tips for Faster Support

  • Take photos in good lighting
  • Include close-up images of the damage
  • If multiple items are damaged, photograph each item clearly
  • Double check your replacement list matches the damaged items shown in the photos
  • Contact us as soon as possible after receiving your order

    Need help? email: indiesupport@husl.io