Troubleshooting TaptoPay Connection Issues in Stripe

TaptoPay is usually quick to set up, but if you're running into issues, this guide will walk you through the key troubleshooting steps to get it working.

🧭 Step 1: Check if Tap to Pay is Enabled in Your Stripe Dashboard

Log in to your Stripe Dashboard
In the left-hand menu, go to:
Settings → scroll down to Payments
Under Payments, look for Tap to Pay on iPhone (or Android)
If available, click Set up Tap to Pay and follow the verification steps

❗ Don’t see the option?
Go to https://stripe.com/au/contact and submit a request to activate Tap to Pay for your account.

📍 Step 2: Make Sure Location Services Are Enabled

Stripe requires location access to verify proximity and prevent fraud. If location settings are off, the transaction won't be allowed.

✅ Enable Location for the HUSL App:

Go to your device’s Settings
Tap Apps (or search for HUSL)
Tap Permissions or Location
Set Location to:
- While using the app, or
- Allow all the time (depending on your device)

✅ Enable Location Globally:

Go to Settings > Location Services
Make sure Location is toggled ON
Ensure your device is not in Battery Saver or Low Power Mode (this can block location access)

📍 Step 3: Toggle on both TaptoPay Screen Lock & Improve on iPhone

🔄 Still not working?

If you’ve followed all the steps above and Tap to Pay still isn’t connecting:

Restart your device and try again
Make sure your HUSL app is up to date from the App Store or Play Store
Try toggling location services OFF and back ON again
Contact Stripe Support via https://stripe.com/au/contact to check your account status

💬 Need help?

If you're still stuck, tap GET EHLP in the HUSL app to chat directly with our support team.
We’ll guide you through it!