What to Do if Your Client Receives a Damaged Dropship Order

If your client receives a damaged dropship order, please have them take clear photos of the damaged items and packaging, then send them directly to you. As the stylist, you will then need to forward the information to our team so we can assist further.

Please send us:

1. Photos of the damaged products
2. Photos of the outer packaging/box
3. The order number
4. A brief description of the damage
5. A list of the exact products and quantities that require replacing

Once received, one of our team members will review the information and contact you with the next steps to get the issue resolved.

Recommended Process

Step 1

Ask your client to take photos of the damaged items as soon as the order arrives.

Step 2

Ensure the photos clearly show:

• The damaged products
• Any damaged packaging
• All affected items

Step 3

Forward the photos, order number and replacement details to our support team for review.

💡 Tips for Faster Support

• Ensure photos are clear and taken in good lighting
• Include close-up images of the damage
• Double check the replacement list matches the damaged items shown in the photos
• Submit the claim as soon as possible after delivery
  
  Need help? email: indiesupport@husl.io