When are appointment reminder SMS/emails sent to customers?

You might be wondering when your customers receive their appointment reminder emails or SMS messages.

Appointment reminders are fully customisable. You can choose whether reminders are sent by email, SMS, or both, and you can also select when they’re sent — 24, 48, or 72 hours before the appointment start time.

This flexibility allows you to manage no-shows, cancellations, and reschedules in a way that best suits your business.

Appointment reminder options

You can customise both the delivery method and timing of appointment reminders:

Reminder delivery

Email reminders
SMS reminders
Email + SMS reminders

📌 Clients will only receive:

Email reminders if an email address is saved in their profile
SMS reminders if a valid mobile number is saved and SMS reminders are turned on

Reminder timing

Choose when reminders are sent:

24 hours before the appointment
48 hours before the appointment
72 hours before the appointment

SMS pricing

If you choose to send appointment reminders via SMS:

Each SMS reminder costs 9c per message
SMS credits are prepaid

How SMS credits work:

A $10 credit pack is charged upfront
When your balance drops below $1, an automatic $10 top-up is applied
This ensures reminders continue sending without interruption

How to set up appointment reminders

Follow these steps to configure your reminder preferences:

From the Home screen, tap your profile image in the top-left corner
Select Client Notifications
Choose your reminder type:
- Email
- SMS
- Email + SMS
Select when reminders should be sent:
- 24h, 48h, or 72h before the appointment
Tap Save

✅ All future appointments will follow your selected reminder settings.

💡 Tips

72 hours gives you more time to refill cancelled appointments
24 or 48 hours can help reduce last-minute no-shows
Using both email and SMS increases reminder visibility
Keep client contact details up to date to ensure reminders are delivered

Need help? Email: indiesupport@husl.io