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Why am I being asked to set up my account again?

What to do if the app thinks you’re a new user

If you’ve logged into the HUSL app and it’s asking you to set up your account again, it usually means you’ve signed in using a different email (Google, Apple, or another address).

When this happens, the app creates a new account, which won’t show your existing details.

How to fix it:

  1. Open your email inbox.

  2. Search for emails from HUSL (e.g. “Welcome,” “Order confirmation,” “Sales Report”).

  3. Look at the email address those messages were sent to - this is the address linked to your original HUSL account.

  4. Log out of the app.

  5. Log back in using that exact email.

  6. If you used Google or Apple originally, make sure you choose the same sign-in option.

💡 Tip:

If you’re unsure, check all your inboxes (personal, work, salon email, etc.). The email receiving HUSL updates is your correct login.

If you still can’t access your original account, email: indiesupport@husl.io