Why is my Sales Report not accurate?

In HUSL, only POS carts with a Completed status are included in sales reports.

If a POS cart is marked as Overdue/Pending, it will not appear in your sales report.
This most commonly occurs when a payment method like Bank Transfer has been selected but the payment has not yet been reconciled.

How POS cart status affects your sales report

• ✅ Completed → Appears in sales reports

• ⏳ Overdue/Pending → Does not appear in sales reports

Sales reports only reflect finalised (completed) transactions.

Common scenario

• You've chosen Bank Transfer as the payment method

• The payment is not reconciled

• The POS cart remains Overdue

• ❌ The sale does not appear in the sales report

Once the payment is reconciled and the cart is marked Completed, the sale will appear correctly.

How to fix missing sales (Step-by-Step)

1. From the Home screen, swipe up and tap My Sales

2. Use the filters to view Daily, Weekly, Monthly, Quarterly, or Yearly sales

3. Review any carts marked Overdue/Pending

4. Confirm whether payment has been received

5. Reconcile the payment if required so status turns to Completed

✅ Once completed, the sale will appear in your sales report.

Still not accurate?

If you’ve:

• Reviewed all Overdue/Pending POS carts

• Reconciled any outstanding payments

• And your sales report still doesn’t look correct

Please email indiesupport@husl.io with:

• The date range of the report

• Any relevant POS cart or client details

Our team will investigate and help resolve it.

💡 Helpful tips

• Reconcile Bank Transfer payments promptly

• Regularly check for Overdue/Pending carts

• Remember: only Completed carts count toward reports