Can clients confirm their appointment booking?

From the moment you book an appointment or your client books online to the time they sit in your chair, the HUSL app provides consistent touch points to remind them of their appointment. Here’s how the process works:

How the booking process works for Manual Bookings:

1. You create the appointment → Your client automatically receives an email (and SMS if enabled) confirming the booking, including all appointment details.

2. Reminder 3 days prior → An email (and SMS if enabled) is sent to remind your client of their upcoming appointment. The SMS includes your mobile number so they can reply if they need to cancel or reschedule. If you don’t hear back, it means the appointment is confirmed and still good to go.

1. Client submits an Online Booking request → You’ll receive an in-app notification and an email.

2. Review the booking → You can Accept, Reschedule, or Decline the request. (Tip: If adjustments are needed, give the client a quick call before confirming.)

3. Accepting a booking → Once you Accept, the appointment in your schedule changes from orange to yellow. The client then receives a confirmation email letting them know their booking has been accepted.

4. Set up protection → We recommend adding a Deposit or Cancellation Fee for Online Bookings to protect yourself against no-shows.

5. Automated reminders → Clients receive an Appointment Reminder 72 hours before their appointment via email (and SMS if you’ve enabled SMS reminders).

Important to know:

At this stage, clients cannot reply to confirm their appointment within the HUSL app. However, with the multiple reminders (and optional deposit protection), there are plenty of touch points to help ensure they attend.

👉 Want clients to be able to confirm by replying “YES”? We’d love your feedback!
[Add or vote for a Feature Request here].

NEED HELP? Tap on GET HELP in-app or email: indiesupport@husl.io