From the clients journey of booking their appointment to sitting in your seat, there are consistent touch points along the way to remind them to attend their booked appointment.
Here is how the appointment booking process runs:
When a client submits an Online Booking request, you will receive an app notification and an email for you to review and either Accept, Reschedule or Decline.
This gives you the opportunity to give them a call for a chat to then make adjustments if need be.
Once you Accept their Online Booking submission, their Booking on your schedule will turn from orange to yellow and your client will then receive a Confirmation their Booking has been Accepted by you.
We recommend you set a Deposit / Cancellation Fee for your Online Bookings. Just in case of an Online Booking no show.
For all online/manual appointment bookings, an Appointment Reminder is sent to the client 72 hours prior to their appointment via email (and SMS if your SMS Appt Reminders has been turned on).
Keeping in mind the above steps, there should be sufficient touch points (and the financial back up if an online no show) along the way for the client to attend their appointment.
We currently do not have the function of where the client confirms their appointment - However, we really appreciate and open to all feedback.
So we encourage our app users to add their Feature request or vote on other requests that have been submitted.
Add or Vote for a Feature Request!
*If you need further assistance, please jump into the 'Get Help' function in your app!