Unwritten Help Center

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Unwritten Help Center

App Help

App Help

Helpful information regarding the Unwritten app for hairdressers including onboarding, how-to videos and frequently asked questions.

What type of Reports do you receive?

How long does it take for Stripe to payout?

Getting Started - Self guided Onboarding

App Installation & Signup

Profile Approval & Completion

Navigation & Orientation

How to set up yourself with your Unwritten app

How do I 'Get Help' in my app?

How to add your App Feature Request

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Setup

How to transfer my existing appointments into Unwritten without each getting an appointment confirmation email/ text message

How to Manage My Services

How to update or change my business details

How to disconnect your Stripe card reader

How to take a screen shot on an iPhone

How to add an avatar image to your profile

Does the Unwritten app work on an iPad?

How to add, edit and delete My Products

How to connect the Stripe card reader

Can you transfer my Clients details from another system into the Unwritten app?

How to set up for Online Bookings

Why is the incorrect address seen in email confirmations and on my Ecommerce website?

Do you need LIVE HELP with your Unwritten app?

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Installation

Is the Unwritten app free?

Billing and Payments

What does the Open Carts screen do

How to edit payment type after pressing 'Send Bill'

How to edit service price & quantity at the time of checkout

How to take multiple payment types for one bill

How to add retail products to a customer's bill

What happens if my customer doesn't receive an SMS or email with their bill to pay?

Why is my customers credit card not being accepted?

How often does the app payout?

How to use the Stripe card reader to check your customer out

How to process a transaction for cash or paying by bank transfer

What happens if my customer does not get an email or a text message with their bill?

How to void or cancel a sale

How to view a receipt for a transaction

How to checkout a customer

How to apply a discount to a customer's bill

How to create a retail only sale

How to setup a new Stripe account if you lost your login details

How to complete a transaction

How to refund your client

Can my client pay with Afterpay?

How to add Merchant Fee on to clients bill

How to Apply your Clients Gift Voucher to their bill/cart

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Appointments

When are appointment reminder SMS/emails sent to customers?

How to edit an appointment

How to create a task or other event in my calendar

How to create an appointment

How to create a new service when making a booking

How to turn SMS text message reminders on and off

How to edit a service time or price just for that appointment

How to reschedule my customer's appointment

How to update my customer's information prior to checking them out

What does the SMS appointment reminder say?

How to Edit/Delete a Task

What SMS's do you pay for?

Can clients confirm their appointment booking?

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Customers

What is a Connected consumer / customer?

How to add a new customer

How to edit an existing customer's details

How to import contacts from my phone

How to add history notes to your clients card

How to sell your physical retail to a Walk In

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Buying & Selling Products

How to recommend a product to a customer via email/SMS

How to create Unique Links for Partner Brands

How to set up your Linktree

How to invoice Unwritten your commissions

Get rewarded for Referring Stylists to the Unwritten app

How to apply the Unwritten Voucher to the Wholesale Shop

Why is my commission amount different to what my Dashboard VS Commission screen say?

Where can I find what Unwritten vouchers I have accrued?

How to generate a 'Shop Link' for your Ecommerce website

How to order from the Wholesale Shop

How to Set up and Sell your own Physical Stock

30 sec RAPID RECAPS: Add Your Own Products to the Point Of Sale

30 Second RAPID RECAPS: How to Generate Your Ecommerce Link

30 sec RAPID RECAPS: How to Set Up for Wholesale ordering

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Partner Brand Education Sessions

La Biosthetique Colour System Overview

Great Lengths NEW ESSENZA Hair Extensions + Tapes Application/Removal Demo

3 Part Series: Ep. 1 Ecoheads History & Brand

LIVE Q&A's

'Unlocking Unwritten' LIVE Q&A with Angela Rose, Founder of Indie Hair Academy 27th May 2024

INDIE TALK: Ordering Wholesale via Unwritten App with Matt Bolland Hair, WA

15 min INSTANT INSIGHTS: App Version 2 SNEAK PEEK with Marmi Poland 30th Sept 2024

Hair To Stay: Business Tips

"Embarking on the Solo Journey" with Angela Rose, Indie Hair Academy

"How come so many Scissors & WHY?" with Jules Tognini & Pete Walstab, Excellent Edges

Unwritten Hair care Education

Ep. 1 "The Powerful Styling Trio" LIVE Session with Paula Hibbard