Can you edit the SMS appointment reminder?

What you can and can't customise in your automated appointment reminders

At this time, SMS appointment reminders sent by HUSL cannot be edited or customised.

The reminder message is automatically generated by the system and includes key appointment details such as:

• Client’s name

• Appointment date and time

• Your business name

• A phone number to reschedule or cancel

This ensures all reminders remain clear, professional, and compliant with SMS length limits.

💡 Tip:

If you'd like to add more personalised info (like parking tips, cancellation policies, etc.), consider following up with a custom message via email or text outside the automated system.

Still have questions? Tap Get Help in the app to reach our support team.