How to Turn On Your SMS Appointment Reminders

Why SMS reminders matter

SMS reminders help reduce no-shows, last-minute cancellations, and those “Oops, I totally forgot!” messages we’ve all received.

Delivering reminders automatically means less admin for you and a more reliable, predictable schedule.

SMS Pricing

If you choose SMS reminders, each message is billed at 9c per SMS.
SMS credits are prepaid:

• A $10 credit pack is charged upfront

• When your balance drops below $1, an automatic $10 top-up is applied to keep reminders sending without interruption

How to set it up

1. From the Home screen, tap your profile image in the top-left corner.

2. Select Client Notifications.

3. Choose your preferred reminder type — Email, SMS, or both.

4. Select when reminders should be sent — 24h, 48h, or 72h before the appointment.

5. Save your settings.

All future appointments will follow your new reminder preferences.

• Ensure your credit or debit card is updated in Payments settings - this is required for reminders to send.

• If a client’s mobile number is wrong or outdated, the SMS cannot be delivered.
  → Quick tip: update numbers while your client is in the chair, during processing time.

💡 Tips

Do a quick “client card refresh” every few months
Like a clarifying shampoo for your database — keeps everything clean and updated.

Turn on auto-renewal
So your reminders never stop mid-week.

Need help?
Email: indiesupport@husl.io